Terms & Conditions

Effective date: 16 October 2026. Version 2026-10-16.2. Questions: thelonewolf.management@gmail.com. See also our Privacy Policy, Confidentiality Agreement (NDA) and Acceptable Use Policy.

1. Who we are

1.1 These Terms are a binding agreement between you ("Creator", "you") and The Lone Wolf Agency ("the Agency", "we", "us"), a TikTok LIVE creator network operating from the United Kingdom.

1.2 They cover your membership of the Agency and your use of Wolf Hub (thelonewolfagency.co.uk), including Wolf Kingdom, Wolf Coins, Wolf Wheel and related Agency services.

1.3 The Acceptable Use Policy (AUP) and Confidentiality Agreement (NDA) form part of these Terms. The Privacy Policy explains how we use personal data.

1.4 You agree by ticking the acceptance box. Signing in or continuing to use Wolf Hub does not by itself mean you accept a new version.

2. Eligibility

You must be 18+, able to enter a contract, and keep your details accurate.

3. Our role — a creator network, not TikTok

3.1 The Agency is an independent TikTok LIVE creator network providing support, guidance, tournaments, competitions, campaigns, community spaces and Wolf Hub.

3.2 We do not own, operate or control TikTok. TikTok alone decides on accounts, warnings, LIVE access, restrictions, suspensions and bans; gifts, diamonds and their value; creator payments; the algorithm and reach; outages; and its policies and programmes, including its agency release process.

3.3 We do not guarantee gifts, diamonds, income, followers, viewers, engagement, growth, campaign selection, competition success or any outcome. Examples, targets and success stories are illustrations only.

3.4 Help we give with TikTok issues is assistance only; we cannot guarantee TikTok will change a decision.

3.5 Nothing in this clause cancels an Agency Reward already payable under clause 10, or rights that cannot lawfully be excluded.

4. Membership and independent status

4.1 Membership is voluntary and subject to approval.

4.2 You are an independent creator. These Terms do not create employment, worker status, partnership, joint venture or legal agency. You choose when, whether and how you stream and are responsible for your own tax and National Insurance, including on Agency Rewards.

4.3 Activity expectations are guidance only and affect eligibility for optional benefits, not working hours.

5. Your account

Keep your login secure; accounts are personal and not transferable; report suspected unauthorised access promptly.

6. AUP and NDA

A serious breach of the AUP or NDA is a breach of these Terms.

7. Your content

You own your content. We have a licence to host and format it to run Wolf Hub, and to display it publicly only where you opted in. The licence ends when you delete it or leave, except backup copies until they expire, content you agreed may be used publicly for the agreed period, and records kept under the Privacy Policy.

8. Agency ownership

8.1 Wolf Hub, Wolf Kingdom, Wolf Coins, Wolf Wheel, the Agency's names, logos, wolf branding, artwork, designs, software, guides, training, templates, strategies, competition formats and other original Agency materials belong to the Agency or its licensors.

8.2 You have a personal, non-transferable, revocable permission to use them only while a member and only for taking part. You may not copy, sell, rebrand or reuse them for another agency or community, or to build a competing service.

8.3 You keep your own content, TikTok account, name, likeness and general skills.

9. Agency benefits

Benefits are provided at our discretion and may be added, changed, paused or removed. Removing a benefit does not cancel an Agency Reward already payable.

10. Agency-funded rewards

10.1 What they are. Monthly rewards, bonuses, Wolf Wheel and competition prizes, campaign incentives, giveaways and other Agency-funded benefits ("Agency Rewards") are discretionary incentives, not wages, salary, commission or guaranteed payments.

10.2 Conditions. Each Agency Reward is subject to its published rules, published before the reward period or competition starts. Where those rules say so, it is a condition that on the Payment Date you are an active approved member and no TikTok departure request from you is pending, together with compliance with these Terms, the AUP, and any LIVE compliance deduction under clause 12.

10.3 When a reward becomes payable. Reaching a target or winning makes you eligible. A reward becomes payable only when it is paid, or when we confirm in writing that it is payable without conditions. The "Payment Date" is the date stated in the published rules (or, if none, the date actually paid).

10.4 ⚠ LEAVING BEFORE PAYMENT. IF YOU SUBMIT A DEPARTURE REQUEST THROUGH TIKTOK, FROM THE VERIFICATION DATE (CLAUSE 17.2) YOU WILL NOT RECEIVE ANY AGENCY REWARD SUBJECT TO THE CONDITION IN 10.2 THAT HAS NOT YET BEEN PAID OR CONFIRMED AS UNCONDITIONALLY PAYABLE — EVEN IF YOU HAVE ALREADY MET THE TARGET OR WON. This applies from the Verification Date, not when TikTok completes your release.

10.5 Never affected: your TikTok diamonds, TikTok earnings or anything TikTok pays you; Agency Rewards already paid or confirmed as unconditionally payable; and your statutory rights.

10.6 Corrections. We may correct a reward confirmed because of a genuine mistake and will explain why.

10.7 No backdating. Clauses 10.2–10.4 apply only to reward periods, competitions and Wolf Wheels that start after you accept this version. Earlier periods follow the Terms and rules in force at the time.

11. Wolf Wheel and other competitions

11.1 Published rules. Each Wolf Wheel or competition has its own rules (for example session duration, how entries are earned, eligibility, continued-membership conditions, draw method, prize, and when a prize becomes payable), published before it starts ("Competition Rules"). These Terms do not fix those details. If the Competition Rules and these Terms conflict on how entries are earned, counted or drawn, the Competition Rules apply. Competition Rules do not change once a competition has started, except to correct an obvious error, which we will announce.

11.2 Disputes. You may question your entries, eligibility, entry calculation or result by contacting management via thelonewolf.management@gmail.com within the period stated in the Competition Rules (or, if none, 7 days of publication), with your reasons and any evidence.

11.3 Fair review. Management will review the evidence, the Competition Rules and Agency records, and give you the outcome and reasons — aiming to do so within 7 calendar days of having the information needed, with reasonable extensions where more investigation is required.

11.4 Corrections. Management may correct entries or results for genuine mistakes, duplicates, fraudulent or manipulated activity or other proven irregularities, as set out in the Competition Rules or otherwise in the fairest practical way.

11.5 No arbitrary removal. Legitimately earned entries will not be removed except under 11.4, 11.6, the Competition Rules, or a breach the rules say affects eligibility.

11.6 Departure. If, before becoming entitled to a prize under the Competition Rules, a creator's TikTok departure request has been verified (clause 17.2), they lose eligibility for that prize and management may redraw it among eligible participants. Their entries are removed from draws not yet held. Prizes already paid or legally owed before the Verification Date are not removed.

11.7 Final decision. After a fair review, management's decision is final within the Agency's internal process, subject to applicable law and any overriding TikTok requirements.

12. LIVE compliance and reward deductions

TikTok LIVE violations are recorded, and you are notified and asked to acknowledge each one. Deductions apply to Agency Rewards only, based on violations in the reward period: 0–1: none; 2: 25%; 3: 50%; 4: 75%; 5 or more: 100%. TikTok earnings are never affected.

12.1 Before a deduction is final you may ask to see the evidence and ask an administrator to re-check that our record is correct (e.g. wrong account, date or duplicate). If our record is wrong, it is marked as corrected or overturned with an audit trail, not deleted, and any deduction is reversed. This checks our records, not TikTok's decision.

13. TikTok and other platforms

13.1 You are responsible for your TikTok and other platform accounts, content and compliance with their rules.

13.2 Subject to clause 16, we are not responsible for loss arising solely from TikTok's own acts, omissions, systems or decisions, including warnings, restrictions, suspensions or bans; LIVE restrictions; gift or diamond eligibility, valuation, withholding, reversal or payment; earnings disputes; algorithm or reach changes; outages; policy changes; and the timing or outcome of its release process.

13.3 This does not cover the Agency's own acts or omissions. The same applies to other independent platforms such as Discord.

14. Talk to Wolf

Confidential peer support, not counselling, therapy or medical advice. Share only what you're comfortable with. In an emergency call 999. If a message shows a credible risk of serious harm, we may contact emergency services or safeguarding authorities. Talk to Wolf content is never used for rewards, deductions, competitions or membership decisions.

15. Availability

Wolf Hub is provided "as available"; we do not guarantee uninterrupted or error-free service.

16. Our responsibility to you — no cap

16.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

16.2 Subject to 16.1 and as far as the law allows, we are not liable for indirect or consequential loss, loss of profit, earnings, business, goodwill, reputation or opportunity, or loss caused by third-party platforms under clause 13.

16.3 There is no automatic entitlement to compensation and no promise to make up TikTok earnings. Any claim is subject to the normal legal rules, including fault, causation and recoverable loss.

17. Leaving the Agency

17.1 Through TikTok. You leave by submitting a departure request through TikTok's official agency release process. We do not accept departure requests through Wolf Hub, Discord or management messages.

17.2 Verification Date. When TikTok notifies us, we check the request relates to your account using the information TikTok provides. The date we complete that check is the Verification Date, and we record it alongside the notification details TikTok gives us. We do not record dates TikTok does not provide.

17.3 From the Verification Date: your Agency Discord access is removed; your Wolf Hub member access is removed or suspended; your eligibility for future Agency Rewards, competitions, bonuses and benefits stops and clause 10.4 applies, subject to the published rules and the law; your Wolf Kingdom plot is not deleted (clause 19); your NDA obligations continue.

17.4 TikTok release period. TikTok normally takes about 30 days to complete a release. This is decided by TikTok and is not guaranteed. You may still appear linked to our network on TikTok during that time, even though Agency benefits have ended.

17.5 Cancelling a departure request.

(a) You may cancel directly through TikTok whenever TikTok allows, before your release is completed. You do not need our permission.

(b) Cancelling with TikTok and the return of Agency-only benefits are separate. Please notify management via thelonewolf.management@gmail.com once you have cancelled.

(c) We will verify through TikTok that your request is no longer active.

(d) Once verified, we will restore your Wolf Hub and Discord access (unless a separate reason under clause 18 applies, which we will explain), and you become eligible for future Agency Rewards from the verification date under each scheme's rules.

(e) Previously forfeited rewards are not automatically reinstated. Management may reinstate some, all or none of the Agency Rewards forfeited under clause 10.4.

(f) In deciding, management will act fairly, consistently and reasonably; consider the circumstances and evidence (such as how long the request was pending, any reason given, whether Payment Dates passed, and how similar cases were decided); allow you to provide information; record the decision and its reasons; and aim to tell you within 7 calendar days of having the information needed, with reasonable extensions where further investigation is required.

(g) Rewards will always be reinstated where the departure request was not made by you (for example unauthorised account access), was caused by an Agency error, or the law requires it.

(h) Management's decision is final within the Agency's internal review process, subject to applicable law. A Wolf Wheel prize already redrawn is not reversed.

(i) This clause never removes rewards already paid or legally owed, never affects TikTok earnings, and does not override your statutory rights.

17.6 After release. When TikTok confirms the release is complete, your membership ends. Your records are kept as set out in the Privacy Policy.

18. Removal by management

18.1 We may suspend or remove a Creator for breach of these Terms, the AUP or NDA; fraud or dishonesty; fake engagement; abuse; breach of TikTok policies; reputational harm; or repeated disruption. Removal is separate from voluntary departure.

18.2 Where a review finds proven fraud, fake or purchased engagement, cheating, manipulation of rewards, Wolf Coins or competition entries, or another serious breach, we may withhold or cancel Agency Rewards affected by that misconduct, where the published rules and the law allow; and may seek repayment of rewards paid because of proven fraud where the law allows.

18.3 Removal for an unrelated reason does not cancel Agency Rewards that had already become payable.

18.4 Internal review: (a) we tell you what we believe happened, the evidence, and the rewards affected (unless this would risk further fraud or breach the law); (b) you have 7 days to respond; (c) the decision is made by the Agency owner, or a manager not involved in the matter, with written reasons, aiming for 7 calendar days after the information is complete, with reasonable extensions; (d) one re-review if you have new evidence; (e) rewards under review are held, not forfeited, until decided; (f) final within the Agency, subject to your legal rights; (g) we may suspend first where immediate action is needed.

19. Wolf Coins and Wolf Kingdom

19.1 Wolf Coins and Kingdom items, plots, houses and other virtual belongings have no cash value, cannot be sold, exchanged, transferred or withdrawn for money, and are not property you own; you have a personal licence while a member.

19.2 We may correct balances or items for errors, duplicates, bugs or abuse, and record any adjustment; we will not remove legitimately earned coins or items arbitrarily.

19.3 Prices, rewards and items may change for the future; if Wolf Kingdom closes, items end without compensation.

19.4 On departure: (a) a departure request alone does not delete your plot, buildings, items or coins; from the Verification Date you cannot use them; (b) if a cancellation is verified, access returns; (c) only after TikTok confirms your release may the Agency decide to remove your individual plot from the map — first keeping a record of your plot, items and coin ledger, protecting shared estates and never affecting another creator's land, items or coins; (d) no compensation is due.

20. Changes to these Terms

20.1 Minor changes (spelling, clarity, contact details, or changes only benefiting you): published with a Wolf Hub notice.

20.2 Material changes (rewards, deductions, departure rules, Wolf Coins/Kingdom, competition rules framework, liability, confidentiality, data use, or your obligations): reasonable advance notice in Wolf Hub (normally at least 14 days, unless clause 20.3 applies) and re-acceptance required. The October 2026 versions took effect when each Creator accepted them; they do not apply to anyone until accepted. If you don't accept, you may leave; earlier versions continue to apply to past events.

20.3 Urgent legal, TikTok or security changes may take effect sooner with as much notice as reasonably possible.

21. General

Severability; these Terms, the AUP, NDA and published rules are the whole agreement on these subjects (nothing excludes liability for fraudulent misrepresentation); Wolf Hub records are evidence of what happened unless shown to be wrong.

22. Law

England and Wales law and courts; residents of Scotland or Northern Ireland may use their local courts.

23. Decisions

Our decisions on membership, benefits and rule interpretation are made in good faith and are final within the Agency, subject to your legal rights and the review processes in clauses 11, 12, 17.5 and 18.4.

24. Contact

The Lone Wolf Agency — thelonewolf.management@gmail.com.